Microsoft said it was investigating an issue impacting various Microsoft 365 apps and services.
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Microsoft Global Outage LIVE Updates: Microsoft said its outage started with a subset of its customers experiencing issues with multiple Azure services in the Central US region.
Azure is a cloud computing platform that provides services for building, deploying, and managing applications and services.
Separately, Microsoft said it was investigating an issue impacting various Microsoft 365 apps and services.
Windows Systems Restarting, Throwing Blue Screen Of Death Due To This Error
Blue Screen errors, also known as black screen errors or STOP code errors, can occur when a critical issue forces Windows to unexpectedly shut down or restart.
Millions of Windows users across the globe are experiencing the Blue Screen of Death (BSOD) error which is causing the system to suddenly shut down or restart. Microsoft in a message said that the error is being caused due to a recent CrowdStrike update.
The bug has affected several companies, banks and government offices across the globe. Most Airlines around world have taken to X (formerly Twitter) to share the update with fliers.
Social media users posted pictures showing their screens stuck on the recovery page displaying the message: “It looks like Windows didn’t load correctly. If you’d like to restart and try again, choose Restart my PC below.”
Major US carriers including American Airlines, Delta Airlines and United Airlines issued ground stops on Friday morning citing communication issues. US Secretary of Transportation Pete Buttigieg said the department was monitoring the flight cancellation and delay issues at Frontier, adding that the agency will hold the company and all other airlines “to their responsibilities to meet the needs of passengers”.
What is Blue Screen of Death
Blue Screen errors, also known as black screen errors or STOP code errors, can occur when a critical issue forces Windows to unexpectedly shut down or restart. You may encounter a message stating, “Windows has been shut down to prevent damage to your computer” or a similar notification.
These errors can stem from hardware or software problems. If you recently installed new hardware and encountered a Blue Screen error, try shutting down your PC, removing the new hardware, and attempting to restart. If restarting poses difficulty, you can initiate your PC in safe mode. For detailed steps, refer to the instructions on starting your PC in safe mode in Windows.
Additionally, consider updating Windows with the latest patches through Windows Update, seeking assistance from other sources, or restoring Windows to a previous restore point.
Explained: What Is Causing The Dreaded ‘Blue Screen Of Death’ On Windows?
CrowdStrike Engineering – a cybersecurity services firm that works with Microsoft – has identified a content deployment related to this issue and reverted those changes.
According to Microsoft’s Service Health Status updates, the preliminary root cause is “a configuration change in a portion of our Azure backend workloads (that has) caused interruption between storage and compute resources, and which (has) resulted in connectivity failures…”
These failures, the company said, had affected “downstream (and dependent) Microsoft 365 services”.
CrowdStrike Engineering – a cybersecurity services firm that works with Microsoft – has identified a content deployment related to this issue and reverted those changes.
The company has posted steps for resolution for affected Windows users.
Workaround
- Boot Windows into Safe Mode or the Windows Recovery Environment
- Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
- Locate the file matching C-00000291*.sys and delete it
- Boot the host normally.
What Microsoft Said
In a detailed thread on X, the software services giant said it is “investigating an issue impacting users ability to access various Microsoft 365 apps and services”.
“We’re working on rerouting impacted traffic to alternate systems to alleviate impact in a more expedient fashion,” Microsoft said, adding, “We’re still observing a positive trend in service availability while we continue to redirect impacted traffic.”
Services are seeing “continuous improvements while we continue to take mitigation actions”.
“We remain committed in treating this event with the highest priority and urgency while we continue to address the lingering impact for the remaining Microsoft 365 apps that are in a degraded state.”
Affected And Recovering Microsoft Services
Microsoft said impacted services may include, but are not limited to, services and software like PowerBI, Fabric, and Teams, as well as the Microsoft 365 admin center.
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